Privacy Policy

At Buraq Travels, we respect your privacy and value the trust you place in us when you book a ride, request a quote, submit an inquiry, or browse our website. This Privacy Policy explains how we collect, use, protect, and manage your personal information across all our travel services.

Secure inquiry handling Limited data use Booking protection Customer privacy first

Your Information Matters

We only collect the information required to respond to inquiries, confirm bookings, improve support, and deliver a better travel experience through our local rides, airport transfers, rentals, tours, corporate travel, wedding bookings, and related services.

✔ We collect only relevant booking and communication details.

✔ We do not sell your personal information.

✔ We use reasonable security practices to protect submitted data.

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What We Collect

Name, phone number, pickup details, trip preferences, and inquiry information.

⚙️

Why We Use It

To manage bookings, share trip updates, improve service quality, and assist customers.

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How We Protect It

Reasonable technical and operational safeguards are used to secure customer data.

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How We Share It

Only when necessary for service fulfillment, legal obligations, or booking support.

Privacy Principles at Buraq Travels

We believe customer data should be handled responsibly, transparently, and only to the extent needed for a trusted travel booking experience.

1. Information We Collect

We may collect personal and trip-related information when you contact us, request a quote, fill a booking form, chat on WhatsApp, or call us for service support.

Name and contact details such as phone number.
Pickup location, drop location, date, time, and ride preferences.
Vehicle category requirements, event details, travel duration, or passenger count.
Any other information voluntarily shared by you during booking or inquiry.

2. How We Use Your Information

Your information is used mainly for service-related operations and customer communication.

To respond to inquiries and provide quotations.
To confirm, coordinate, and manage bookings.
To contact you regarding timing, availability, changes, and trip support.
To improve our website, customer service, and booking experience.

3. Booking & Operational Use

For confirmed services, relevant information may be shared internally with the assigned driver, operations team, or service coordinator only to the extent required for trip execution.

Pickup and drop details may be used for route coordination.
Passenger count and luggage needs may be used for vehicle allocation.
Special event or wedding instructions may be used for service preparedness.

4. Sharing of Information

We do not sell or rent your personal information to third parties. Limited sharing may happen only where reasonably necessary.

With assigned service partners or staff for booking fulfillment.
With payment, compliance, or legal authorities if required by law.
With support channels directly related to your confirmed service request.

5. Payment-Related Information

We may record payment status, transaction references, and booking confirmation details for operational and accounting purposes.

We do not intentionally store unnecessary sensitive payment information on our website.
Advance payment records may be retained for invoice, refund, and booking reference purposes.
Users should make payments only through approved channels communicated by our team.

6. Cookies & Website Usage

Like many websites, we may use cookies or basic analytics tools to understand user behavior and improve website experience.

Cookies may help with page performance, usability, and visitor insights.
Website analytics may be used to review traffic patterns and improve content.
You may manage browser cookie preferences through your device settings.

7. Data Security

We use reasonable safeguards to protect your information from unauthorized access, misuse, or accidental loss.

Only relevant personnel should access booking-related data.
We aim to use secure communication and responsible data handling practices.
No internet transmission method is completely risk-free, but we strive to reduce exposure.

8. Data Retention

We may retain booking and communication records for service support, customer care, compliance, accounting, dispute handling, and internal documentation.

Retention duration may vary depending on booking nature and legal needs.
Information no longer required may be removed or archived appropriately.
Repeat customer history may be retained to provide smoother future service.

9. Your Rights

Subject to applicable law, you may request correction or update of personal information you have shared with us.

You may contact us if your submitted booking or inquiry details need correction.
You may ask general questions about how your data is being used.
Some records may still be retained where legally or operationally necessary.

10. Third-Party Links

Our website may contain links to third-party platforms or services. We are not responsible for the privacy practices of external websites.

Users are advised to review third-party privacy policies separately.
External booking or payment channels may have their own independent terms.
Interaction with such websites is at the user’s discretion.

11. Children’s Privacy

Our services are not intentionally directed to children for independent data submission. Booking-related information should be provided by a responsible adult or authorized contact.

Please avoid submitting unnecessary child-related personal data through public forms.
If any information is found to be inappropriately submitted, we may take steps to remove it where possible.

12. Policy Updates

Buraq Travels may update this Privacy Policy from time to time to reflect service improvements, legal requirements, or operational changes.

The latest version available on the website will apply.
Continued use of the website or service after updates indicates acceptance of the revised policy.